Need Additional Work?

Need Assistance With Your Prestige Lawn Installation?

We understand that even with the utmost care and precision, questions or concerns may arise after your landscape project is completed. At Prestige Lawns, our commitment to your satisfaction extends well beyond the installation phase. We’re here to ensure your outdoor space remains a source of pride and joy.

Require aftercare or need adjustments? Here’s how we can help:

  1. Detail Your Concern: Fill out our support form, providing us with information about your concern. The more details you can give, the better we can understand and address your needs.
  2. Upload Images: Please upload images that illustrate the issue. Visuals can be incredibly helpful for our team to assess the situation and plan the necessary steps more accurately.
  3. We’ll Get in Touch: After reviewing your submission, a member of our dedicated support team will contact you. We’ll discuss your concerns, propose solutions, and arrange for any additional work to be carried out promptly.

Our goal is not just to meet but to exceed your expectations. We strive for perfection in every project, but we also stand ready to address and rectify any issues that may arise, ensuring your outdoor space is exactly as you envisioned.

Your Peace of Mind is Our Priority.

At Prestige Lawns, we believe in building lasting relationships with our clients. Your trust in our work is paramount, and we’re dedicated to maintaining the beauty and integrity of your landscape. Let us make it right, so your lawn can continue to be a source of prestige.

 

If You Have An Additional Work Query, Please Fill In Our Form & Upload Images

Guarantee

Please retain your invoice for proof of purchase and guarantee redemption. Our 2-year installation guarantee covers poor workmanship & glued joins. The 10-year UV product guarantee is with the manufacturer.

Please download and view our full terms and conditions here: https://www.prestige-lawns.co.uk/guarantee/

Most work will be carried out under the 2-year workmanship warranty or the 10-year manufacturer’s warranty. The exclusions are;

  • Damage caused by wild animals or domestic pets.
  • Damage caused by adverse weather conditions/storm damage.
  • Colour fade or other damage caused by the sun’s reflection.
  • Sub-base movement caused by tree root growth or other external horticultural influences.
  • Changes in the external environment.
  • Use of improper footwear or sports equipment.
  • The surface being used for a purpose other than that for which it was designed and intended.
  • Damage caused by impact.
  • Damage caused by inappropriate cleaning methods or materials.
  • Accidents, vandalism, burns, cuts, or neglect.
  • Movement of installed rotary spike.
  • Groundworks carried out by third parties.
  • Ground movement in properties less than 2 Years old.

Additional Work Beyond Our Guarantee

Should you require services or modifications beyond what our guarantee covers, we offer our expertise at an hourly rate. This includes any enhancements or adjustments to your outdoor space that go beyond the original scope of our installation.

For any inquiries or to discuss specific needs, please fill in our form.