https://prestige-lawns.co.uk
01908 542422
Prestige lawns icon representing Experience in Landscaping

20+ Years

Experience in Landscaping

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Innovative and Improved approach

Compared to traditional DIY methods

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Terms & Conditions

1. DEFINITIONS

In this document the following words shall have the following meanings:
1.1 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.2 “Customer” means any person who purchases Goods and Services from the Supplier;
1.3 “Goods” means the articles specified in the Proposal;
1.4 “Proposal” means a statement of work, quotation or other similar document describing the Goods and Services to be provided by the Supplier;
1.5 “Services” means the services specified in the Proposal;
1.6 “Supplier” means Prestige Lawns Ltd, The Stable Yard, Milton Keynes MK11 1BN
1.7 “Terms and Conditions” means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.

2. GENERAL

2.1 These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.
2.2 Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Supplier.
2.3 Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Goods and Services, by virtue of any statute, law or regulation.
2.4 Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a Consumer.
2.5 Every reasonable care has been taken to ensure that product descriptions are accurate, however, specifications may change. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation.

3. PRICE AND PAYMENT

3.1 Payment of the price shall be in the manner specified in the Proposal.
3.2 If the Customer fails to make any payment within 30 days of it becoming due, the Supplier shall be entitled to charge interest at the rate of 8% per year on the outstanding amounts.

4. DELIVERY

4.1 The date of delivery specified by the Supplier is an estimate only. Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods or service.
4.2 All risk in the Goods shall pass to the Customer upon delivery.

5. TITLE

Title in the Goods shall not pass to the Customer until the Supplier has been paid in full for the Goods.

6. CUSTOMER’S OBLIGATIONS

To enable the Supplier to perform its obligations the Customer shall:
6.1 co-operate with the Supplier;
6.2 provide the Supplier with any information reasonably required by the Supplier;
6.3 obtain all necessary permissions, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer; and
6.4 comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.

7. SUPPLIER’S OBLIGATIONS

7.1 The Supplier warrants that the Goods will at the time of delivery correspond to the description given by the Supplier.
7.2 The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
7.3 The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects.

8. CANCELLATIONS AND REFUNDS

8.1 Where the Goods are faulty or do not comply with any of the contract, the Customer must notify the Supplier within 7 days of delivery and the Customer shall be entitled to replacement Goods or a full refund.
8.2 Made or cut to order items can only be returned if found to be faulty.

9. LIMITATION OF LIABILITY

9.1 Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury, however, the Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Goods and Services.
9.2 The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.
9.3 For the avoidance of doubt, time shall not be of the essence and the Supplier shall incur no liability to the Customer in respect of any failure to complete the Services by any agreed completion date.

10. FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

11. SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

12. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
Delivery Information

You can contact us by phone on 01908 542422 or by e-mail on [email protected]
We use a specialist courier service for all of our deliveries no matter how large or small the order, this is to ensure your artificial grass arrives to you in perfect condition. All prices shown apply to the UK mainland only and may be delivered any time within the given timeframe unless otherwise specified. For next day or international delivery costs please call our helpdesk.
We are dedicated to delivering the best possible product to you, in the best possible condition. Occasionally products can get damaged in the transport process. If you feel the grass has been damaged in any way, please sign the driver’s paperwork as ‘UNCHECKED’, not as a signature, then contact us immediately.
Please inform us of any known access difficulties at the given delivery address, this information needs to be passed to our couriers in order for them to act accordingly.

13. Guarantee

10 year manufactures guarantee is with and upheld by the manufacture of the artificial grass.

2-year installation guarantee provided by the supplier covers workmanship defects. Our installation guarantee does not cover damage caused by acts of God/nature nor accidental damage.

Please retain your invoice for proof of purchase and guarantee redemption.  Our 2 year workmanship guarantee covers sub-base and gluing remedials.  The 10 year UV product guarantee is with the manufacturer Condor.

Most work will be carried out under the 2 year workmanship warranty or the 10 year manufacturer’s warranty, the exclusions are;

  • Damage caused by wild animals or domestic pets.
  • Colour fade or other damage caused by reflection of sun on glass onto the product.
  • Sub-base movement caused by tree Root Growth or any other horticultural external influence.
  • Changes in external environment.
  • Use of improper footwear or sports equipment.
  • Existing Drainage issues.
  • The surface being used for the purpose other than that for which it was designed and installed for.
  • Damaged caused by inappropriate cleaning methods or materials.
  • Accidents, vandalism, burns, cuts, or neglect.
  • Movement of installed rotary spike.
  • Ground movement in properties less then 2 Years old.